Frequently asked questions

A system to run your business end to end: point of sale, orders, stock, purchasing, costs, invoicing, team and messages in one place. Restaurants, shops, wholesalers and franchises use it.

If you sell in a store, online or to other businesses, yes. It has tools for food service (dining room, kitchen, kiosk and delivery), retail (stock per store and multiple locations), wholesale (a B2B store with each customer's price list, delivery notes and quotes) and franchises (the brand's catalog and comparisons between locations).

Setup takes 3 to 5 days, depending on how your business works and how quickly you send us your data. You create your account in minutes, we import your catalog, connect your payments and set up invoicing, and then we train your team.

Your catalog, yes: we import products, prices, categories and stock from an Excel file. Customers and suppliers aren't migrated. You add customers one by one, and you create suppliers when you enter their invoices.

Yes. You book a 30-minute demo and we show you Morsis set up for your industry, with sample products.

No. There's no minimum-term contract, and you can cancel whenever you ask.

You write in the help chat, inside the system or the point of sale. Bert, Morsis's AI assistant, answers right away and knows which modules you use. If needed, it hands you to a person on the team in the same conversation, without repeating anything. And you can message us on WhatsApp whenever you need to.

Bert answers in the chat at any hour. And on weekends there are people on the team on call too.

Both, depending on what you need. Bert, the AI assistant, solves everyday questions right away: it searches our guide, can ask you for a screenshot and walks you through it. When the case needs someone, it hands it to a person on the team with all the context. The Help Center also has short videos for each task.

Yes. Before you start selling we train your team. Training can be in person or online, depending on where your store is and what you prefer. And you can ask for another session when you add people or modules.

During setup a Morsis advisor works with you, and you see the plan inside the system, in “Getting started”: each step, from setup and training to your first day of sales. After that, depending on what your question is about, another person on the team may help you.

Yes, only if you allow it: you give us a PIN and the remote access session lasts 30 minutes at most.

Yes. You invoice when you take payment, from the point of sale or from each order, without opening another system.

No. Morsis issues electronic invoices, so you don't need a fiscal printer.

Yes, with the accounting module, which is in beta. Your accountant can view the information or export it, and the module goes as far as bank reconciliation.

Not necessarily: Morsis runs on the computer, tablet or phone you already have, in the browser. You don't need the desktop app, although in some cases it's better. Before you start, we run a test on your equipment to make sure Morsis runs without freezing. If you're missing something, we advise you so you buy what suits you best.

A thermal printer or an A4 printer works for invoices. Morsis doesn't sell or rent equipment: if you need to buy one, we advise you first so you choose what suits you best.

For selling, yes: the point of sale has an offline mode. The rest of Morsis needs internet.

Yes. Every Morsis product has a mobile version, except the self-service kiosk, which runs on touch screens. And with the Continuum app your team clocks in, checks their shifts and counts stock from their phone.

Yes. Your data is encrypted and doesn't live on the computer you sell from or load the catalog on: it depends on access to your account.

Yes. The data is yours, the organization owner's.

Yes. You give each person a role, and they only see what that role allows.

No. You turn on the ones you need and add more as the business grows.

Yes. You see each store's stock, transfer goods between locations and compare their sales. If you have franchises, the brand manages the catalog and each store sets its price.

Yes: with a template or your own design connected to Morsis, with checkout and shipping. Online orders come in alongside the store's.

Mercado Pago for payments, PedidosYa and Rappi for delivery, shipping companies for the online store, and WhatsApp, Instagram and Google reviews in a single message inbox.

Yes. With the Morsis MCP server you connect Claude or another assistant and ask it to add products, change prices or check with your suppliers.

It's Morsis's AI assistant, inside the admin. It answers you in the help chat and creates reminders, notes, reports and catalog changes for you.